Policies

Technical Support

Windows Software

We have a number of readily available tools to help you:

With your initial purchase of DaySmart Pet software Standard, Professional, Multi-Computer or Multi-Location edition, you will receive:

With any purchase of the DaySmart Pet Solo edition, you will receive:

With the DaySmart Pet for Windows Subscription plan, you will receive unlimited free technical support and one-on-one phone training for as long as you have an active subscription.

After the free support subscription ends you can continue receiving unlimited support and training for just $59 per month by signing up for our Unlimited Support Subscription. You can sign up for a subscription at any time for any supported version. You may also choose to pay for support and training as you need it. Phone support can be purchased for $99 per incident and phone/Internet training can be purchased for $99 per hour-long session.

For technical support and training resources for DaySmart Pet for Windows, please visit our support page.

Cloud Software

Unlimited training and technical support is included in your Deluxe and Premier Cloud subscription at no additional cost. Chat and email support is included in your Basic Cloud subscription at no additional cost.

*Internet Explorer is no longer supported, for the best possible experience of DaySmart Pet we recommend you use the most current versions of Google Chrome, Safari, Firefox, or Microsoft Edge.

Hardware

We warrant our software to be compatible for all hardware that we sell, using the manufacturer’s drivers or direct connection while Windows is operating in the regional settings described in the ‘Language and Regional Settings Support’ section listed below. Please see our Hardware page for a list of current hardware that we sell. This includes all hardware and hardware support items, including cables, connectors, interfaces, and adaptors. If you are using hardware or hardware support items other than what we sell, or are using different regional settings other than those described in the ‘Language and Regional Settings Support’ section, we will provide basic setup information; however, we cannot warrant compatibility with our products.

Returns

Software

All software purchases are non-refundable, however, software subscriptions can be cancelled at any time with no further financial obligation.

Hardware

DaySmart Software policy is not to provide a return on hardware (cash drawers, printers, bar code scanners, etc.), except in the case that the hardware was damaged in shipping or is defective upon the initial receipt of the item(s).

If the item(s) was damaged during shipping, the request for hardware return must be made within 3 business days of receipt. The item(s) must be shipped back within 3 days of the request for the return.

If the item(s) was defective, the request for hardware return must be made within 14 days of the purchase date. The item(s) must be shipped back within 3 days of the request for the return. If you wish to have a new item shipped to you, DaySmart Software will bill you for the new item and refund your money for the returned item if the item(s) is received in accordance with the policies stated above. All new items are shipped from DaySmart Software via standard shipping; if you wish to have expedited shipping, you will be charged for the expedited shipping. If the item(s) being returned is not shipped within 3 days of the request for the return, DaySmart Software will provide no refund of the returned item.

All original boxes, packaging, inserts, wrappers, and components must be returned. All hardware must be placed INSIDE another box prior to shipping. Original hardware boxes must not be written on.

If you receive a damaged or defective item, please contact DaySmart Software at (800) 604-2040 in accordance with the policies described above.

Hardware is covered under manufacturer’s warranty for 2 years after purchase for Epson receipt printers and MMF & APG cash drawers, and 1 year after purchase for other hardware. See our Technical Support page for hardware manufacturer contact information.

Gift Cards

No refunds are given on gift cards once they are printed. Of course, prior to the gift card printing, you will approve the gift card proof either electronically or we can postal mail you a proof. We will not print any cards prior to your approval.

Software Updates and Upgrades

Windows Software Updates

All Windows software purchases include free maintenance releases and service packs for the life of that version (about 3-5 years). Any maintenance release for the software version that was initially purchased can be downloaded for free online or through the software. Maintenance releases generally include fixes and minor feature additions.

Updates may be purchased at an approximate 50% discount off the current retail price if you are within 1 version of the current version. Updates are always optional, and will never be required to continue using DaySmart Pet software. Updates include new software features, any fixes, and support for the latest operating systems.

With a DaySmart Pet for Windows Subscription plan, you will receive unlimited updates to the software for no additional cost, which can be downloaded from the website, for as long as that version is supported.

Cloud Software Updates

Cloud software subscriptions include all updates to the DaySmart Software cloud website and mobile applications. DaySmart’s cloud versions are automatically kept up to date, without any manual updates needed.

Windows Software Upgrades

If you are using the latest version of DaySmart Pet, you have the option to upgrade to a higher edition. All you have to do is pay the difference between the two editions. See our upgrades page for our latest version.

Privacy Policy

At DaySmart Software we are committed to your privacy. See our full privacy policy.

Lost Passwords and Serial Numbers

Passwords

DaySmart Software may assist with lost passwords within our software. This service is available at no additional cost for businesses on the Unlimited Support Subscription. If your business is not signed up to the Unlimited Support Subscription, this service is offered for a one-time charge of $99. To apply for assistance, please email [email protected].

Serial Numbers

DaySmart Software does not guarantee assistance with lost serial numbers.

Database Passwords

DaySmart Software does not guarantee assistance with lost database passwords.

Language and Regional Settings Support

We provide sales and support in English only. We warrant our software will work correctly in the ‘English (US)’ default regional setting only. Although we have tested our software in many other settings, we can only provide full support and warrant correct functionality in the ‘English (US)’ default regional setting.

Loaner Hardware Policy

Within 30 days, you must send this loaner piece of equipment back to the address listed below via a shipping company that provides a tracking number. DaySmart Software is not responsible for hardware items that are lost or stolen during shipping.

Return loaner hardware to:

DaySmart Software

312 S State Street 

Floor 2

Ann Arbor, MI 48104

If the loaner hardware is not returned within 30 days, or if the hardware you return is not in proper operating condition, your credit card will be charged the full retail price of the hardware. If you return the loaner hardware after your credit card has been charged, and if the hardware is in proper operating condition, you will receive a full refund.

Last Updated: February 16, 2019

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